Privacy Policy
This privacy policy applies to the Water Meter Reader app ("Application") developed by Saharasoft Solutions LTD ("Service Provider") as a Freemium service. This service is provided "AS IS".
Information Collection
Information We Collect Automatically
When you use our Service, we automatically collect:
- Device information (device type, unique device ID)
- IP address and general location data
- App usage data and activity logs
- Project and worksite location data
Information You Provide
We collect information you provide when using our Service:
- Account and profile information
- Company and professional details
- Project data and documentation
- Communications with our team
- Construction site data and reports
How We Use Your Information
We use collected information to:
- Provide and improve our construction management services
- Analyze service usage and optimize performance
- Communicate about service updates and features
- Ensure security and prevent fraud
- Comply with legal obligations
Information Sharing
We do not share your information with any third parties. Your data privacy is our top priority. The only exceptions to this policy are:
- When explicitly required by law or legal process
- With your organization's authorized administrators (only if you're using an enterprise account)
- When necessary to protect our rights, privacy, safety, or property
Location Information
This Application collects location data only when taking water meter readings to geotag where the reading was taken. This location information is solely linked to the meter reading data and images, and is not associated with your personal identity or account information.
Account & Data Deletion
To delete your Water Meter Reader account and associated data, follow these steps:
- Open the Water Meter Reader app
- Tap on the side menu
- Select "Help and Feedback"
- Go to the email section
- Tap the email button with the subject "Account Deletion Request"
- Follow the instructions in the response email to complete the account deletion process
Data Retention
We retain your data for as long as you actively use the Application to provide you with the best possible user experience. You can request deletion of your data at any time by contacting us. After account deletion, we may retain certain data as required by law, such as transaction records and payment history related to your subscriptions and use of the Application.
Children
We do not knowingly collect or solicit data from anyone under 13 years of age. If we learn we have collected personal information from a child under 13, we will delete that information.
Security
We implement appropriate technical and organizational security measures to protect your information. However, no system is completely secure, and we cannot guarantee absolute security of your information.
Changes
This policy may be updated periodically. We will notify you of changes by updating this page. Continued use indicates acceptance of changes.
This privacy policy is effective as of January 1, 2024.
Contact Us
For questions about this privacy policy or our practices, please contact us at:
Email: nelson@saharasoftsolutions.com
Phone: +254 721 137000